Lead Transaction Quality Specialist

2 days ago


Bengaluru, Karnataka, India beBeeQuality Full time ₹ 40,00,000 - ₹ 60,00,000
Sr Quality Analyst Job Description

Job Title: Sr Quality Analyst

Job Summary:

We are seeking an experienced Sr Quality Analyst to drive continuous improvement for Transaction Quality and Delivery.

Key Responsibilities:

  • Manage Claim Quality & Client Related KPIs
  • Evaluate Effectiveness of TQ Interventions
  • Strengthen Quality Management Processes/Framework to Improve Quality Delivery
  • Accurately Capture SLA/SLO Metrics, Reporting Needs of All Clients and Set Up/Customize Processes to Seamlessly Meet Client Expectations
  • Generate and Implement Out-of-the-Box Ideas and Process Improvement Initiatives in the Account
  • Drive Process Control & Compliance in Addition to Managing Audit Requirements
  • Ensure that Huddle, Feedback, and Refresher Processes are in Place and are Followed Efficiently
  • Support the Quality and Compliance Teams to Perform COPC, FMEA, PFCU, and Other Audits and Follow-Ups Based on Observations/Misses Highlighted

Requirements:

  • Strong Transactional Quality Domain Knowledge
  • Experience Working with QUALITY Matrices, TTQ (Training; Transaction Quality) Systems, Tools, and Technologies
  • Excellent Communication Skills
  • Ability to Analyze Data to Drive Improvement and Innovation

Benefits:

As a member of our team, you will have opportunities for professional growth and development, work with experienced professionals, and contribute to improving quality delivery.



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