Senior Salesforce Technical Lead

2 weeks ago


Hyderabad, Telangana, India Thomson Reuters Full time

Lead Developer Service Cloud Job Description

This is an exceptional opportunity to lead the technical aspects of Salesforce Service Cloud implementations and projects.

About the Role

We are seeking a seasoned Salesforce technical expert to join our team as a Lead Developer Service Cloud. In this role, you will:

  • Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
  • Collaborate with stakeholders to gather and analyze business requirements, and translate them into technical requirements and design specifications.
  • Lead and manage the technical aspects of Salesforce Service Cloud implementations and projects.
  • Work closely with Salesforce Architects and other technical teams to support ongoing maintenance, enhancements, and optimization of the Salesforce platform.

About You

To be successful in this role, you should have:

  • 10-15 years of experience in Salesforce development and implementation.
  • Proven experience as a Salesforce Technical Lead with a focus on Service Cloud implementations.
  • Hands-on experience in Service Cloud features like Case Management, Case Routing, Live Agent, Omni-Channel, and Knowledge Base.
  • Knowledge of Live agent webchats, Role-based permissions, Team collaboration systems, Community Cloud integration, Service-level agreements (SLA) with visual timelines.

What's in it For You?

At Thomson Reuters, we offer a comprehensive benefits package, including a hybrid work model, flexible vacation, mental health days, and access to LinkedIn Learning and other professional development opportunities. We are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' personal and professional growth.

About Thomson Reuters

Thomson Reuters is a global leader in providing trusted, unbiased information and insights to professionals and institutions. We help our customers pursue justice, truth, and transparency through our industry-leading products and services. Our team is dedicated to creating a more transparent, just, and inclusive future, and we invite you to join us on this mission.



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