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BPO Technical Leadership Role
2 weeks ago
A career as a Technical Support Team Lead at Demographic HR Services offers the perfect blend of challenge and reward. As a member of our dynamic BPO team, you'll have the opportunity to lead a high-performing team, drive exceptional results, and deliver outstanding customer service.
About the JobThis is a leadership role that requires a strong background in Technical Sales or Technical Support (BPO setting). The successful candidate will have experience as a Team Leader, proven leadership skills, and the ability to motivate and mentor their team.
Key Responsibilities- For Technical Sales: Lead & Supervise the daily operations of the Technical Sales team, ensure sales targets are met and KPIs are consistently achieved. Train & Coach team members on sales techniques, product knowledge, and objection handling, resolve escalated issues with expert technical knowledge.
- For Technical Support: Maintain high-quality assistance by mentoring the team in technical troubleshooting and problem-solving, handle escalated cases, and provide expert guidance in critical situations.
Requirements:
- Must have experience as a Team Leader in Technical Sales or Technical Support (BPO setting).
- Strong communication skills (verbal & written) to explain complex issues clearly.
- Proven leadership skills: Motivate, mentor, and drive performance.
- Ability to handle pressure, multitask, and meet deadlines.
Benefits:
- Competitive compensation package.
- Opportunities for growth and development.
- Dynamic work environment.
