Voice Network Support Specialist

2 weeks ago

Amrāvati, Maharashtra, India beBeeTroubleshooter Full time ₹ 2,50,000 - ₹ 6,00,000
Job Description

Support and manage voice/telecom networks as a key member of our Voice NOC & Technical Assistance Center (TAC) team.

Troubleshoot VoIP services, collaborate with global vendors and carriers to ensure seamless operations, and work with teams to resolve complex technical issues.

  • End-to-end support for telecom services from ticket creation to resolution
  • Manage and troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing
  • Diagnose VoIP call issues including ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware
  • Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers
  • Investigate and resolve fraud-related cases, provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs
  • Ensure SLA adherence, provide timely updates to customers and vendors
  • Troubleshoot VoIP features including answering rules, music on hold, calling card services
  • Work in a 24/7 rotational environment ensuring minimal service disruption
Required Skills and Qualifications

Strong knowledge of CUCM, SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting

Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches

Certifications such as CCNA Voice / CCNP Voice are an added advantage

Excellent communication skills (oral & written)

Strong analytical and problem-solving abilities

Ability to quickly learn and adapt to internal tools & applications

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