Technical Project Manager

3 weeks ago

Pune, Maharashtra, India Vodafone Full time
About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain, and the UK.

With over 29,000 highly skilled individuals dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation, we deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

About VOIS India

Our team is responsible for ensuring that all project information held within standard tracking tools and reports is of high quality and up-to-date.

We initiate project delivery in-line with Project Delivery Management guidelines, plan and manage agreed dates for project delivery within customer expectations, and manage any escalations through the team manager.

We also provide technical implementation management in GDC Data Centers for nominated projects, managing purchasing of planned hardware and software components, and ensuring their availability in time according with scheduled implementation.

Our team ensures implementation of all configuration data in configuration management data base during set-up phase of a new service for our customers, and ensures implementation of all deliveries against appropriate change control process.

We plan and co-ordinate implementation and configuration of all backup and restore tool parameters and processes for our customers as directed by the GDC service catalogue.

Our team is responsible for ensuring all quality controls are met for implementation of IT infrastructure considering any local variations.

Key Accountabilities
  1. Manage allocated workload within Project Delivery and Build team
  2. Responsible for ensuring that all project information held within standard tracking tools and reports is of high quality and up-to-date
  3. Initiate project delivery in-line with Project Delivery Management guidelines
  4. Plan and manage agreed dates for project delivery within customer expectations
  5. Manage any escalations through the team manager
  6. Plan and manage workload against team priorities
  7. Provide technical implementation management in GDC Data Centers for nominated projects
  8. Manage purchasing of the planned hardware and software components and ensure their availability in time according with scheduled implementation
  9. Plan and coordinate the installation of server, storage, LAN components, security components, databases, middleware systems and other system components according to required technical standards for implementation and operation
  10. Ensure implementation of all configuration data in configuration management data base during set-up phase of a new service for our customers
  11. Ensure implementation of all deliveries against appropriate change control process
  12. Plan and co-ordinate implementation and configuration of all backup and restore tool parameters and processes for our customers as directed by the GDC service catalogue
  13. Responsible for ensuring all quality controls are met for implementation of IT infrastructure considering any local variations
Operational Readiness and Acceptance (ORA)
  1. Responsibility for gaining the approval for Operational QA (involves close collaboration with VT-IS Operations Unit and OPCOs based support functions)
  2. Responsibility for delivery to GDC Operations Unit
  3. Alignment of deployments to delivery standards
Regular review of VT-IS processes in relation to Project Delivery Management
  1. Provide review and feedback of all internal process that affects delivery against strategic objectives
  2. Take ownership for process improvement where necessary and ensure rollout across affected GDC teams
Core Competencies
  1. Strong IT delivery management background with specific experience in infrastructure implementation
  2. Strong capabilities and experience in coordinating role
  3. Strong communication and interpersonal skills, able to deal with customers and internal teams to deliver results
  4. In-depth knowledge of IT and Data Centre process standards including knowledge of ITIL Service Management practices
  5. IT service provisioning in the telecommunication industry
  6. Well-developed technical knowledge across a broad range of IT topics
  7. International experience and background in service- and project- management in a complex business environment essential as well as ability to work across an international and distributed team
  8. Fluency in English
VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society.

We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM, and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023.

These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills.

Apply now, and we'll be in touch.

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