Security Operations Analyst
1 month ago
About the Role:
Rackspace Cyber Defence is seeking a highly skilled Security Operations Analyst (L3) to join our team. As a key member of our SOC, you will be responsible for detecting, analyzing, and responding to threats posed across customer on-premises, private cloud, public cloud, and multi-cloud environments.
Key Responsibilities:
• Triage alerts and events to determine if threats are real or not
• Liaise closely with customer's key stakeholders, including incident response and disaster recovery teams
• Ensure customer's operational and production environment remains secure at all times
• Critical incident handling and closure
• Escalation management and handling escalations from L2 Analysts
• Proactive discovery of threats based on MITRE ATT&CK framework
• Deep investigation and analysis of critical security incidents
• Post-breach forensic incident analysis reporting
• Review weekly and monthly reports
• Review new use cases created by L2 and implement in cloud-native SIEM
• Assist with customer onboarding
• Advanced threat hunting
• Develop custom dashboards and reporting templates
• Develop complex customer-specific use cases
• Advanced platform administration
• Solution recommendation for issues
• Coordinate with vendor for issue resolution
• Basic and intermediate playbook and workflow enhancement
Requirements:
• Existing experience as a Security Operations Analyst or equivalent
• Experience working in large-scale public cloud environments and using cloud-native security monitoring tools
• Experience with security controls, such as network access controls, identity, authentication, and access management controls, and intrusion detection and prevention controls
• Knowledge of security standards, such as NIST, ISO27001, CIS, OWASP, and Cloud Controls Matrix
• Experience with scripting and coding with languages such as Terraform, Python, JavaScript, Go, Bash, and/or PowerShell
• Experience with DevOps practices and tools, such as Backlogs, Repos, Pipelines, Artifacts, CI/CD, JIRA, Azure DevOps, CircleCI, GitHub Actions, Ansible, and/or Jenkins
• Computer science, engineering, or information technology-related degree (although not a strict requirement)
• Holds one or more of the following certificates (or equivalent): CISSP, AZ500, SC-200, CPIA, CRIA, CCNIA, SSCP, CCSP, GCIH, GSOC
• A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail
• A great analyzer, trouble-shooter, and problem solver who understands security operations, programming languages, and security architecture
• Highly organized and detail-oriented, with the ability to prioritize, multitask, and work under pressure
• An individual who shows a willingness to go above and beyond in delighting the customer
• A good communicator who can explain security concepts to both technical and non-technical audiences
About Rackspace Technology:
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes, and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers, and deliver the future.
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