Network Support Engineer
3 weeks ago
About This Role
The role of the Network Support Engineer involves ensuring the smooth operation of clients' IT infrastructure and systems. This is achieved by proactively identifying, investigating, and resolving technical incidents and problems. The successful candidate will have a strong understanding of network and telecommunications, as well as hands-on experience with network devices such as routers, switches, and exchanges.
Key Responsibilities
- Provide level 1 support for standard and low-complexity incidents and service requests.
- Manage alerts and notifications through a Network Management System (NMS) solution.
- Contribute to project work as and when required.
Requirements
- Basic understanding of network and telecommunications.
- Hands-on experience with network devices.
- Ability to work independently and as part of a team.
- Good communication and interpersonal skills.
About Us
NTT DATA is a global leader in business and technology services. We help clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and more.
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