Product Support Specialist for Northern India

4 days ago

India Standex Electronics Full time

We are seeking a skilled Product Support Specialist to join our team in Northern India. This role is an excellent opportunity for individuals who enjoy providing technical expertise and support to clients, ensuring the successful implementation and optimization of products.

Job Summary:

  • Facilitate technical exchange between customers and sales teams to design engineer Standex products
  • Facilitate product customization and integration to meet customer requirements, ensuring seamless implementation
  • Identify and resolve technical issues, offering innovative solutions to optimize product performance
  • Deliver pre-and post-sales technical support via technology presentations and product demonstrations
  • Respond to technical questions from customers, providing thorough documentation and timely feedback
  • Gather and consolidate customer feedback to help define new products and improve existing ones
  • Provide technical support to customers, addressing application needs and troubleshooting issues
  • Collaborate with the sales team to support customer engagements, identify new business opportunities, and drive revenue growth
  • Maintain proactive communication with customers
  • Assist in the development of application notes, user manuals, and other technical documentation
  • Collaborate closely with factory teams to ensure effective technical support and information exchange
  • Stay updated on industry trends, competitive products, and emerging technologies to provide informed recommendations
  • Travel to customer sites as needed to support sales and implementation activities

Direct Management Responsibilities:

  • Foster collaboration with team members to drive value and collectively identify and resolve problems.
  • Advocate for the end user and stakeholder by empathizing with and understanding user needs.
  • Coordinate with cross-functional teams, including sales, marketing, and product development, to align customer needs with company objectives.
  • Oversee project timelines and deliverables, ensuring that customer expectations are met within the agreed-upon timeframes.
  • Exhibit active listening, facilitate sessions, and clearly communicate at all levels.

Requirements:

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
  • Minimum of 3-5 years of experience in a field application engineering role or similar technical support position
  • Willingness and ability to travel 20% to customer sites as needed to support sales and implementation activities
  • Strong technical knowledge of the company's products and their applications

Estimated Salary: ₹15,00,000 - ₹25,00,000 per annum (dependent on experience)

About Us: Standex Electronics is a leading provider of innovative electronics solutions, committed to delivering exceptional customer service and supporting the success of our clients.

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