Advanced Contact Center Solutions Expert

7 days ago


Mangalore, Karnataka, India beBeeConsultant Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Salesforce Consultant Leader

Our organization is seeking a highly skilled Salesforce consultant with expertise in implementing advanced contact center solutions using Service Cloud Voice and Amazon Connect CTI Adapter.

This leadership role requires strong technical expertise, solutioning ability, and end-to-end implementation ownership. The ideal candidate will lead the design, configuration, and deployment of scalable solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities.

We are looking for someone who can collaborate with stakeholders to capture requirements and deliver optimized agent productivity.

  • Design & implement Service Cloud Voice & Amazon Connect CTI Adapter solutions.
  • Configure CTI features: screen pop, IVR, call routing, call recording, reporting integrations.
  • Build & integrate AWS Lambda functions for Amazon Connect.
  • Extend & customize functionality using Open CTI interface.
Required Skills & Qualifications

The ideal candidate should have:

  • 6+ years in Salesforce consulting (Service Cloud focus).
  • Salesforce Administrator & Service Cloud Consultant certified.
  • Proven Service Cloud Voice implementation experience.
  • 1+ full lifecycle Amazon Connect CTI Adapter implementation.
  • Hands-on AWS Lambda + Salesforce integration experience.

Preferrred skills include:

  • Exposure to Einstein Bots, Digital Engagement, Omni-Channel.
  • Familiarity with AWS ecosystem (S3, Lex, Polly).
Benefits

The selected candidate will enjoy:

  • Excellent client engagement, problem-solving & stakeholder management.


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