Clinic Director

5 hours ago

Erode, Tamil Nadu, India beBeeLeadership Full time ₹ 90,00,000 - ₹ 1,20,00,000
Centre Leadership Opportunity

The Clinic Centre Head is accountable for the overall performance and strategic direction of the clinic.

  • Key Responsibilities:
  • Business & Sales Growth
    • Revenue Generation: Drive sales through consultations, upselling, cross-selling, and service bundling to meet revenue targets.
    • Performance Monitoring: Track daily/weekly MIS and ensure key performance indicators (KPIs) are met.
  • Operations & Service Excellence
    • Service Delivery: Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness).
    • Quality Assurance: Maintain high standards of hygiene, safety, and quality.
    • Operational Efficiency: Oversee inventory, billing, and cash management processes.
  • Team Leadership
    • Team Management: Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors).
    • Performance Evaluation: Conduct regular reviews and performance appraisals.
    • Culture Development: Build a culture of accountability, service, and sales focus.
  • Customer Experience
    • Client Satisfaction: Ensure every client receives a consistent, high-quality experience.
    • Escalation Resolution: Resolve escalations and ensure high net promoter score (NPS) and client retention.
    • Customer Engagement: Implement loyalty and referral programs.
  • Compliance & Reporting
    • Regulatory Compliance: Adhere to company standard operating procedures (SOPs) and statutory requirements.
    • Documentation: Ensure proper documentation for audits and reviews.
    • Reporting: Provide regular performance updates to regional leadership.
  • Business Development
    • Partnership Development: Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation.
    • Marketing Collaboration: Partner with marketing teams for city-specific activations.

Take on this leadership opportunity to drive success and growth in our clinic

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