IT Infrastructure Specialist

4 days ago

Bhavnagar, Gujarat, India beBeeTechnical Full time ₹ 75,00,000 - ₹ 1,50,00,000
Job Description

The Senior Technical Authority role is a key position in our organization, responsible for leading the deployment and ongoing support of critical IT infrastructure platforms.

This position requires a deep understanding of hospitality IT environments and strong analytical skills to identify recurring issues and implement systemic improvements.

Main Responsibilities:

  • System Monitoring and Maintenance: Ensure uptime and optimal performance of servers, networks, and systems.
  • Infrastructure Design and Implementation: Collaborate with IT teams to execute infrastructure projects aligned with hospitality industry needs.
  • Troubleshooting and Resolution: Act as a senior escalation point for complex technical problems affecting hotel operations.
  • System Improvement: Analyze system trends and implement proactive enhancements based on best practices.
  • Security Compliance: Maintain secure systems through regular audits, vulnerability remediation, and coordination with third-party SOC providers.
  • Vendor Management: Oversee offshore vendors to ensure timely patch management and cost-effective service delivery.
  • Documentation: Maintain accurate and up-to-date records of configurations, system designs, and changes.
  • Capacity Planning: Track system performance and forecast future infrastructure needs.
  • Collaboration: Work closely with cross-functional teams to ensure system compatibility and policy alignment.
  • Training and Support: Provide training and guidance on IT policies, tools, and best practices.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Minimum of 7 years' experience in IT infrastructure management, ideally within the hospitality sector.
  • Advanced knowledge and hands-on experience with: Windows Server administration, Group Policy configuration, multi-factor authentication and user administration, VMWare administration and resource optimization, automated patch management systems, server and workstation vulnerability remediation, switch/router configuration and management, PowerShell or similar scripting tools, familiarity with cloud platforms (AWS, MS Azure), proficiency with RMM and patch management platforms such as ConnectWise (preferred), SolarWinds, or ManageEngine.
  • Familiarity with hospitality-specific systems is a plus. Strong troubleshooting, communication, and documentation skills are required. Certifications such as Microsoft Certified: Azure Solutions Architect Expert or Cisco CCNA are considered assets.
Benefits

We offer a dynamic work environment and opportunities for growth and development.

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