Senior Customer Service Specialist

2 days ago

Kanpur, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 50,10,000
About the Role

This position offers an exciting opportunity to provide exceptional support to customers, utilizing strong communication and interpersonal skills to deliver a high level of service.

Key Responsibilities:
  • Customer Support: Provide first-line support to customers on their day-to-day general enquiries on products and services.
  • Promote Sales Growth: Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities.
  • Product Upselling: Promote, up-sell and cross-sell Coats products and services to increase sales and grow customer satisfaction.

In this role, you will have the opportunity to work with a diverse range of customers, resolve complex issues, and contribute to the growth and success of our business.

Benefits
  • Ongoing Training: Participate in ongoing training and development opportunities to enhance your skills and career progression.
  • Dynamic Work Environment: Work in a fast-paced, dynamic environment that values teamwork and collaboration.

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