Customer Relationship Liaison
1 week ago
Zimson Watches: A Legacy of Watch Retailers
We are seeking a highly motivated and customer-focused Customer Relationship Liaison to join our team at Zimson Watches. As a leading watch retailer since 1948, we pride ourselves on providing exceptional customer service and a wide range of international and national brands across our 97 stores in South India.
Key Responsibilities:
- Display enthusiasm and provide superior customer service
- Understand customer needs and queries about products, prices, and services
- Advising customers on product ranges best suited to their needs
- Achieve sales targets and focus on increasing sales using advanced sales techniques
- Focusing on up selling/cross selling
- Maintain customer relationships to build long-term brand loyalty
- Handle new launches, promote products, and visualize merchandising
- Ensure stock replenishment at all times
- Maintain general cleanliness, hygiene standards, and visual displays
- Implement CRM at the store level and provide relevant feedback
- Coordinate with the customer care center for after-sales service
- Generate daily sales reports
- Follow all company procedures in ordering, cash handling, and other common practices
Requirements:
- Graduate or Diploma in business administration, sales, or related courses
- Selling experience of at least 2 years preferably in the high-end segment in retail or hospitality
- Excellent communication (including spoken and written English)
- Strong selling skills and customer-oriented
- Confident, friendly, and engaging personality
- Well-mannered and polite
- Immaculately groomed and physically fit
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