
Luxury Retail Leader
3 hours ago
We are seeking a highly skilled and experienced Luxury Retail Leader to join our team. As a key member of our organization, you will be responsible for driving overall boutique operations while upholding luxury standards at every client touchpoint.
Key Responsibilities:- Drive the boutique to achieve and exceed monthly and annual sales targets
- Identify business opportunities and implement strategies to grow revenue
- Monitor key KPIs (conversion, ticket size, client acquisition, repeat clients) and take corrective action when needed
- Ensure every client interaction reflects luxury brand values and ethos
- Build a culture of personalized clienteling and post-sale follow-up
- Organize and host private client events, previews, and activations
- Act as a brand ambassador, maintaining impeccable grooming, etiquette, and storytelling standards
- Recruit, train, and mentor client advisors, assistants, and support staff
- Provide ongoing feedback, conduct product knowledge and service training sessions
- Foster a motivated and luxury-driven team culture
- Oversee inventory management, stock movement, and safe-room protocols
- Authorize stock in/out, sales invoices, and client documentation
- Coordinate audits and compliance with security and safe-room teams
- Ensure daily completion of bank deposits and card settlements (excluding bank holidays)
- Maintain boutique presentation, visual merchandising, and ambiance to luxury standards
- Enforce SOPs related to client service, security, and operational processes
- 6–10 years of luxury retail experience (jewelry, watches, or fashion), with at least 3 years in a managerial role
- Proven record of leading teams and achieving sales targets
- Strong operational expertise in inventory, finance, and compliance
- Excellent communication skills in English (regional languages an advantage)
- Polished grooming, refined etiquette, and luxury presence in client interactions
- Pasison for jewelry, design, and creating memorable client experiences
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