
Care Specialist
1 day ago
Job Title: Customer Service Representative
About the Job:We are seeking a dedicated and detail-oriented customer service professional to fill this key role in our support team.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via email and other communication channels.
- Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
- Process and manage customer orders on our e-commerce platform, including handling returns, exchanges, and refunds.
- Act as the primary point of contact for our shipping vendors and work with them to track down and resolve delivery issues efficiently.
- Proactively identify and resolve potential issues before they escalate, ensuring a seamless and hassle-free customer experience.
- Maintain clear, concise, and empathetic communication with customers at all times.
- Accurately document all customer interactions and resolutions.
Qualifications:
- Bachelor's degree
- 1-2 years of experience working in e-commerce operations
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
- Ability to work independently and as part of a team
- Fluent in written and spoken English
About Hibiscus Monkey:
Hibiscus Monkey is an Indian skincare brand specializing in body care, aiming to bring high-quality, plant-based formulations to address specific body concerns.
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