Senior Privileged Access Management Solutions Specialist

We are seeking a seasoned Senior PAM Engineer to fill this key role.

Job Overview

The selected candidate will play a vital part in ensuring the security and integrity of our Identity and Access Management (IAM) and Privileged Access Management (PAM) solutions. This includes:

Main Responsibilities

• Providing technical support for IAM and PAM solutions, including user provisioning, authentication, authorization, and access control.
• Troubleshooting and resolving issues related to technologies we utilize, connectivity, and authentication mechanisms.
• Collaborating with security teams to ensure compliance with policies and best practices.
• Deploying and configuring One Identity Safeguard solutions in line with business requirements and best practices.
• Assisting in integrating One Identity Safeguard with other systems, such as Active Directory, SIEM tools, and multi-factor authentication platforms.
• Customizing the platform to fit our organization's needs, including policy settings, reports, and alerts.

Maintenance and Upgrades

• Regularly reviewing and applying updates or patches to the One Identity Safeguard system to ensure its integrity and security.
• Performing routine system checks and preventative maintenance to ensure high availability and performance.

Application Troubleshooting

• Investigating and diagnosing software application issues reported by end-users.
• Escalating complex problems to appropriate teams and tracking resolution progress.
• Documenting troubleshooting steps and maintaining knowledge base articles.
• Assisting in preparing audit documentation and evidence regarding privileged access security.
• Ensuring the IAM/PAM systems comply with internal policies and regulatory requirements like GDPR, SOX, HIPAA, etc.
• Acting as a second-level support for issues related to privileged access management.
• Troubleshooting and resolving complex issues with the One Identity Safeguard system.

User Training and Onboarding

• Assisting new users in understanding IAM and PAM processes.
• Conducting training sessions to educate employees on best practices for secure access management.

Incident Response

• Participating in incident response activities related to IAM and PAM incidents.
• Coordinating with security teams during security breaches or unauthorized access events.

Collaboration

• Working closely with developers, system administrators, and security analysts to enhance IAM and PAM capabilities.
• Communicating effectively with stakeholders to gather requirements and provide timely updates.

Continuous Improvement

• Identifying areas for process improvement and proposing solutions.
• Staying updated on industry trends, security threats, and IAM/PAM advancements.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• Significant experience in IAM/PAM areas, including 5+ years in many of the following: IAM/PAM related technologies like CyberArk, OneIdentity, Sailpoint, RSA, and/or others.
• IAM/PAM integrations, including technologies like AD, AAD, ServiceNow, and SaaS solutions.
• Experience with operational processes and procedures, especially based on ServiceNow.
• Infrastructure-related technologies, including Windows/Linux, Virtual/Physical, Hosted/Cloud/Azure.
• Experience with networking, especially related to troubleshooting connectivity and performance of IAM/PAM integrations with 3rd party systems.
• Cyber Experience preferred (Security Operations, NIST Controls, Mitre, IRT, etc.).
• Experience working in large, global companies with complex IT/OT environments.
• Strong operational and project management experience.
• Experience working in chemical or related high-risk industries.
• Effective communication skills, offline as well as online, comfortable with interactions at all levels of management. Excellent English speaking, reading, and writing skills.
• Proficiency in IAM and PAM tools and technologies.
• Knowledge of LDAP, SAML, OAuth, and other authentication protocols.
• Familiarity with cloud-based IAM solutions (e.g., Azure AD, AWS IAM).
• Troubleshooting skills related to user access and permissions.

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