Senior IT Technical Consultant

5 days ago

Agra, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
IT Support Specialist Job

An exciting opportunity has arisen for an IT Support Specialist to join our team. As a key member of the IT department, you will play a vital role in providing expert technical support to ensure seamless operations.

  • Key Responsibilities:
  • Manage and resolve IT incidents efficiently
  • Utilize Service Now platform to track, manage, and report incidents and service requests
  • Implement and maintain Windows-based systems to ensure optimal performance and security
  • Oversee networking infrastructure to ensure reliable connectivity and data flow
  • Deliver remote desktop support to users, ensuring seamless access to necessary resources
  • Collaborate with teams to enhance service delivery and optimize IT processes
  • Analyze incident trends to identify areas for improvement and implement proactive measures
  • Develop and maintain documentation for IT processes and procedures
  • Evaluate industry standards and best practices to ensure compliance
  • Provide training and guidance to users on IT systems and tools
  • Monitor system performance and implement necessary upgrades and patches

Requirements:

  • Possess strong expertise in IT incident management and service desk operations
  • Demonstrate proficiency in Service Now platform for managing IT services
  • Have solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Show understanding of cards and payments domain and its IT requirements
  • Display ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration

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