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Customer Support Liaison

1 week ago

Bengaluru, Karnataka, India NoBrokerHood Full time

We are seeking a skilled Customer Support Liaison to join our team at NoBrokerHood. This role requires strong communication skills, problem-solving abilities, and a passion for delivering outstanding service.

About the Role

In this position, you will be responsible for managing customer inquiries via phone, email, and social media. You will provide timely and accurate solutions to customer issues while maintaining a high level of professionalism.

Key Responsibilities:
  • Manage customer inquiries via multiple channels.
  • Provide effective solutions to customer issues.
  • Troubleshoot and resolve customer concerns efficiently.
  • Maintain a deep understanding of company products and policies.
  • Process customer requests and refunds as per company policies.
  • Escalate complex customer issues to relevant departments.
  • Keep records of customer interactions and feedback for continuous improvement.

The ideal candidate will have excellent verbal and written communication skills, strong problem-solving abilities, and an ability to handle high-pressure situations. Proficiency in customer support software is also required.