Training Development Specialist

22 hours ago

Bellary, Karnataka, India beBeeSoft Full time ₹ 9,00,000 - ₹ 12,00,000

Key Responsibilities:

  • Conduct Soft Skills Training
  • Deliver new hire induction training and refresher sessions tailored for Business Process Outsourcing (BPO) employees, focusing on customer service excellence.
  • Assess training needs through surveys, performance reports, and manager feedback to identify areas for improvement.
  • Develop engaging training content, role plays, simulations, and case studies that mirror real-world scenarios in the BPO/customer service environment.
  • Coach and mentor employees to enhance their customer interaction, empathy, and problem-solving skills, promoting a positive work culture.
  • Evaluate training effectiveness through feedback, assessments, and on-the-job performance to inform future training initiatives.
  • Collaborate with operations and Human Resources teams to align training modules with business objectives, driving organizational success.
  • Maintain accurate training Management Information Systems (MIS) and provide actionable reports on participation and outcomes to stakeholders.

About this Role

This is an exciting opportunity for a skilled professional to join our team as a Soft Skills Trainer. As a key member of our organization, you will play a vital role in enhancing the soft skills of our employees, ultimately contributing to our company's continued growth and success.

We are looking for a highly motivated individual who can develop and deliver effective training programs that cater to the unique needs of our BPO employees. If you have excellent communication skills, a passion for teaching, and a commitment to excellence, we encourage you to apply.

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