
Training Development Specialist
23 hours ago
Key Responsibilities:
- Conduct Soft Skills Training
- Deliver new hire induction training and refresher sessions tailored for Business Process Outsourcing (BPO) employees, focusing on customer service excellence.
- Assess training needs through surveys, performance reports, and manager feedback to identify areas for improvement.
- Develop engaging training content, role plays, simulations, and case studies that mirror real-world scenarios in the BPO/customer service environment.
- Coach and mentor employees to enhance their customer interaction, empathy, and problem-solving skills, promoting a positive work culture.
- Evaluate training effectiveness through feedback, assessments, and on-the-job performance to inform future training initiatives.
- Collaborate with operations and Human Resources teams to align training modules with business objectives, driving organizational success.
- Maintain accurate training Management Information Systems (MIS) and provide actionable reports on participation and outcomes to stakeholders.
About this Role
This is an exciting opportunity for a skilled professional to join our team as a Soft Skills Trainer. As a key member of our organization, you will play a vital role in enhancing the soft skills of our employees, ultimately contributing to our company's continued growth and success.
We are looking for a highly motivated individual who can develop and deliver effective training programs that cater to the unique needs of our BPO employees. If you have excellent communication skills, a passion for teaching, and a commitment to excellence, we encourage you to apply.
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