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Customer Support Specialist for NeoTrader Software
2 weeks ago
We are seeking a skilled Customer Support Specialist to provide exceptional support to our clients using NeoTrader software. The ideal candidate will have a proven track record in customer support and technical analysis.
About the Role
As a Customer Support Specialist, you will be responsible for delivering comprehensive support to clients, focusing on the features, tools, and technical analysis strategies of NeoTrader software. This includes conducting engaging online webinars and video tutorials to enhance users' understanding of the software. Additionally, you will collaborate with the sales team to identify potential clients and provide them with tailored support sessions that highlight the benefits of NeoTrader.
Key Responsibilities:
* Provide in-depth support to clients, emphasizing the capabilities and technical analysis strategies of NeoTrader software.
* Develop and deliver engaging online training sessions and video tutorials to improve user proficiency with the software.
* Work closely with the sales team to identify opportunities for client engagement and provide customized support sessions that showcase the value of NeoTrader.
* Create and maintain educational resources, including user guides, manuals, and video content, to facilitate continuous learning and improvement.
* Offer real-time support during live market sessions, providing strategic guidance and implementation assistance to clients.
Qualifications and Skills:
To excel in this role, you will require:
* A Bachelor's degree in finance, business, or a related field.
* At least one year of experience in customer support, preferably within the financial or stock market sector.
* Strong knowledge of technical analysis and trading strategies is highly desirable.
* A customer-centric mindset, with a focus on driving sales and revenue growth through exceptional support.
* Proficiency with trading software and market analysis tools.
What We Offer
This role presents numerous opportunities for career advancement and professional development. As a Customer Support Specialist, you will gain valuable experience in customer service, problem-solving, and communication. You will also have the chance to develop skills in areas such as conflict resolution, time management, and technical proficiency, enhancing your overall professional profile.
Schedule and Flexibility
The working schedule for this role is typically day shifts (9 AM to 5:30 PM), with flexibility to conduct support sessions on weekends and late evenings (post 7 PM) occasionally.
