
Business Operations Manager
2 weeks ago
We are seeking an experienced Business Operations Manager to manage the end-to-end customer journey in our real estate projects.
The ideal candidate will oversee the entire closing process, ensuring smooth documentation, legal compliance, and customer satisfaction.
Key Responsibilities:
- Closing Process Management: Handle agreement execution, registration, possession, and final settlements.
- Team Coordination: Work with Sales, CRM, Finance, Legal, and Project teams to ensure timely handovers.
- Statutory Compliance: Ensure compliance with stamp duty, registration, RERA documentation, and taxation.
- Customer Support: Resolve queries related to documentation, possession, and payments.
- Process Improvement: Drive improvements to enhance customer experience during the post-sales phase.
Desired Candidate Profile:
- Experience: 7+ years' experience in Closing / Assistant Manager – Closing with a reputable developer.
- Knowledge: In-depth knowledge of real estate documentation, compliance, and registration processes.
- Skills: Strong communication, customer-handling, and coordination skills.
- Education: Graduate / Post-Graduate (MBA preferred).
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