Manage Order Fulfillment Process

5 days ago


Pune, Maharashtra, India beBeeOperational Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Operational Excellence Lead

This role oversees and streamlines the entire order processing workflow, ensuring orders are accurately processed, tracked, and fulfilled in a timely manner while maintaining high standards of customer satisfaction.

The Operational Excellence Lead is responsible for implementing and optimizing systems and processes to enhance efficiency, reduce errors, and improve overall service delivery.

Key responsibilities include leading and developing the order management team, fostering a culture of continuous improvement and professional growth.

The role also involves collaborating with senior leadership to align order management strategies with overall business objectives and drive operational excellence.

Required Skills:

  • Thorough understanding of Performance Metrics Assessment and Job Allocation techniques
  • Strong Collaborative Style to drive cross-cultural collaboration
  • Strong analytical and problem-solving skills
  • Excellent written and verbal Communication skills
  • Ability to identify underlying opportunities and build on them
  • Experience in driving performance without formal reporting for a team of 7-9 members
  • Experience in Stakeholder communications and Management
  • Experience of handling process transitions and fair understanding of transition tool and techniques
  • Result oriented and self-motivated
  • Flexible to work in month end / Quarter end situations into flexible shifts
  • Be creative, innovative, and have an open mind
  • Strong people Management skills

Benefits:

  • Contribute to business growth by acquiring new processes and expanding the team's capabilities
  • Provide strategic direction, set performance goals, and monitor key metrics to identify areas for improvement
  • Mentor team members and promote best practices


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