Database Support Engineer

1 week ago

Thane Nashik Nagpur, India beBeeMonitoring Full time ₹ 1,04,000 - ₹ 1,30,878

System Administrator Role

Job Description:

We are seeking a skilled System Administrator to join our team. As a System Administrator, you will be responsible for configuring, implementing, and maintaining monitoring solutions to proactively identify and resolve system issues or escalate to development teams.

Key Responsibilities:

  • Configure, implement, and maintain monitoring solutions to proactively identify and resolve system issues or escalate to development teams
  • Monitor support queues, prioritise, investigate and resolve escalated incidents and service requests. Collaborate with cross-functional teams, including developers, quality assurance, and product management on unresolved technical issues.
  • Analyse incidents and conduct root cause analysis to identify trends and collaborate with customers and development teams to implement actions that prevent reoccurrence.
  • Review, create and maintain documentation related to applications, configurations, procedures, and troubleshooting guides.
  • Conduct business and operational readiness reviews for project implementations to pro-actively identify production issues.
  • Provide technical assistance to users on complex queries and providing guidance on application functionalities.
  • Keep stakeholders informed about progress on the resolution of issues or queries in alignment with delivery standards.
  • Design and develop scripts or automation tools to streamline repetitive tasks, enhance monitoring capabilities, and improve overall efficiency in application support processes.
  • Analyse incident and customer usage metrics, generating reports, and providing insights to improve applications, incident management processes and customer experience.
  • Provide on the job coaching and guidance to team members.

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