EdTech Escalation Specialist

Job Opportunity: Customer Support SpecialistWe are seeking an experienced professional to join our support team as a Customer Escalation Associate/Senior Associate. The ideal candidate will have excellent communication skills and be able to effectively resolve customer queries, complaints, and escalations.

Key Role: Voice Support SpecialistThis is a unique opportunity to excel in a Voice Support Specialist role, where you will be responsible for delivering exceptional support to learners through proactive onboarding and red-alert engagement.Proactive Onboarding: Welcome new learners with personalized calls within 48 hours to guide them through account setup,...

About the Role: A skilled Remote Desktop Support Engineer is required to provide technical support for desktops, laptops, and other peripherals.Responsibilities:Monitor and respond to incidents via a ticketing system within Service Level Agreement (SLA) timelines.Perform remote troubleshooting and escalate unresolved issues.Support users across different...

Are you a designer with a passion for creating innovative products?We are looking for a Product Designer to join our team, someone who can collaborate with product managers, developers, and stakeholders to design intuitive interfaces for web and mobile platforms.The ideal candidate will have 2-4 years of experience in UI/UX design, preferably from an EdTech...

Electrical Installation Specialist RoleWe seek a detail-oriented Installation Manager to oversee the installation process, ensuring adherence to standard operating procedures and escalating any deviations to management.The ideal candidate will possess knowledge of electrical systems, including house wiring, inverter wiring, and power supplies, as well as...

Content Creation SpecialistThe ideal candidate for this role will be responsible for crafting engaging content that effectively communicates our brand's message to the target audience. This will involve researching and understanding the needs of our customers, as well as staying up-to-date with industry trends.Key Responsibilities:Develop high-quality...

About the Role:We are seeking a skilled Cyber Network Specialist to join our team. In this role, you will be responsible for monitoring and reporting alerts from network devices.Key Responsibilities:Identify faults in the networkAssign severity levels to reported issuesFollow established troubleshooting proceduresEnsure timely resolution of tickets and...

About Digital Marketing CareerWe are a dynamic marketing organization dedicated to assisting brands scale and achieve optimal ROI through innovative strategies.We work with startups and publicly listed companies, supporting their growth journey. Our team is young, dynamic, and passionate, utilizing the latest technologies and creative ideas to drive...

Site Report Specialist - Quality AssuranceWe are seeking a skilled Site Report Specialist to join our quality assurance team. In this role, you will be responsible for reviewing site visit reports to ensure they meet or exceed quality standards and support goals of quality, subject safety, data integrity and regulatory compliance.The ideal candidate will...

Job Title: Customer Engagement Specialist">We are seeking a skilled and proactive professional to join our sales team as a customer engagement specialist.The role requires strong judgment to identify which prospects need personalization and how to engage them meaningfully. You will play a crucial part in nurturing warm leads from our outreach campaigns and...