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CRM Management Expert

1 month ago

Gurgaon, Haryana, India TETR - College of Business Full time

TETR College of Business is seeking a skilled CRM Management Expert to join our team. As a global business education leader, we redefine the landscape of business education by providing students with hands-on experience and industry expertise.

Estimated salary for this position is $120,000 per year.

The role involves developing and implementing a CRM strategy that enhances customer acquisition, retention, and loyalty. Key responsibilities include managing and optimizing the CRM platform, analyzing customer data, and designing loyalty programs. The ideal candidate will have 5-7 years of experience in CRM management, a bachelor's degree in Marketing or a related field, and excellent communication skills.

About the Job

This is a full-time position with competitive benefits. Our team is collaborative and positive, and we're passionate about data-driven decision-making and customer success. If you're a strategic thinker with strong analytical and problem-solving skills, we'd love to hear from you.

Responsibilities

  • Develop and implement CRM strategy to enhance customer acquisition, retention, and loyalty.
  • Manage and optimize the CRM platform to improve segmentation, targeting, and personalization efforts.
  • Analyze customer data to identify trends, behaviors, and opportunities for personalized marketing.
  • Design and implement loyalty programs, rewards, and other customer retention initiatives.
  • Lead efforts to improve the customer experience and satisfaction throughout the customer lifecycle.
  • Work closely with sales, marketing, and customer service teams to ensure CRM activities align with business goals.

Requirements

  • Bachelor's degree in Marketing, Business, or a related field.
  • 5-7 years of experience in CRM management with a focus on lead generation & conversions.
  • Excellent communication skills.
  • Strategic thinker with strong analytical, problem-solving, and communication skills.
  • Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.
  • Collaborative and positive team player with a passion for data-driven decision-making and customer success.