Operational Leader

1 week ago

Kota, Rajasthan, India beBeeExecutive Full time ₹ 9,00,000 - ₹ 12,00,000
Operations Executive Job Description

About SmartQ:

We go beyond the F&B industry by capturing hearts and making a real difference. At our core, we strive to understand client requirements through empathy and provide scalable and sustainable solutions.

With cutting-edge technology, we've made significant strides in streamlining cafeteria operations across multiple industries and 17 countries worldwide. We believe in serving clients and users wholeheartedly, relentlessly solving the key insight of 'how do we make people feel the best every day.'

Our business is built on four key pillars: great people, great food, great experience, and greater good. These pillars keep us grounded to our work culture that resonates with humility and hard work, as shown in our growth trajectory.

Responsibilities

  • Promote the utilization of our digitized platform, communicate benefits, and convenience of the SmartQ ordering app, including associated offers.
  • Drive adoption by assisting in downloading and using the app, providing training, and supporting those without the app to order and pay through various payment wallets.
  • Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the app and ensure timely push notifications and banner displays.
  • Conduct cafe lens and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
  • Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
  • Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
  • Inspect work areas during and after use, ensuring proper waste disposal. Maintain health, safety, and environment (HSE) and temperature records, reporting any variances.
  • Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.
  • The candidate will be required to work six days a week.

Requirements

  • Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
  • Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
  • A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.
  • A graduate with a preference for holding a minimum craft course certification in Hospitality.
  • Requires a minimum of 0-1 year of relevant experience.

Benefits

At SmartQ, we find ourselves in a unique position to turn ordinary corporate cafeterias into places of pure delight. We're on a mission to spread joy and happiness in a world weighed down by stress and pressure.

Message from CEO

We invite you to join us in our mission to capture hearts and make a difference. If this vision resonates with you, let's play our part in making the world a more beautiful place.

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