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IT Infrastructure Specialist
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Job Summary:
We are seeking a highly skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems.
This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management.
Key Responsibilities:
- Provide technical support for desktops, laptops, mobile devices, and enterprise applications.
- Monitor and maintain IT infrastructure (servers, storage, networks).
- Handle user requests and incidents via IT helpdesk/ticketing system.
- Administer user accounts, email systems, and security groups in Active Directory/Office 365.
- Troubleshoot network connectivity and system access issues.
- Assist in IT projects (cloud migration, system upgrades, security enhancements).
- Collaborate with vendors and external providers for IT services and escalations.
Mandatory Skills and Qualifications:
- 1–3 years of IT support/infrastructure experience.
- Knowledge of Windows/Linux servers, virtualization, and cloud platforms.
- Strong understanding of networking (LAN/WAN, DNS, DHCP).
- Good analytical, troubleshooting, and customer service skills.
Prioritization and Organization:
The ideal candidate should possess excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines. Strong communication skills are also essential, with the ability to work collaboratively with cross-functional teams.
