Software Support Professional

4 days ago

Faridabad, Haryana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description:

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  • Deliver high-quality technical support for .NET-based applications across multiple business units.">
  • Monitor application performance, availability, and stability to ensure seamless operation.">
  • Analyze and resolve complex issues related to application functionality, data integrity, and system integration.">
  • Provide timely responses to support tickets and service requests, adhering to Service Level Agreements.">
  • Collaborate with cross-functional teams, including developers, QA, infrastructure, and business stakeholders, to identify root causes and implement fixes.">
  • Develop and maintain accurate technical documentation, including issue logs, user guides, and support processes.">
  • Assist in application deployments, updates, and configuration changes to ensure smooth operations.">
  • Participate in incident, problem, and change management processes to drive continuous improvement.
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Required Skills and Qualifications:

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  • Fast learner with a logical, analytical, and creative approach to problem-solving.">
  • Hardworking individual with meticulous and organized approach to work.">
  • Positive attitude and confidence to accept new challenges.">
  • Strong multi-tasking skills with ability to operate effectively in both technology and business domains.
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What We Offer:

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  • Competitive salary package">
  • Annual performance-based increments
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About Us:

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Founded in 1993, our organization is an enterprise software solutions provider dedicated to delivering quality and customer satisfaction through development, implementation, and maintenance of industry-specific software.

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