Digital Payments Fraud Prevention Specialist

3 days ago

Gurgaon, Haryana, India Stashfin Full time
Fraud Operations Manager - Digital Payments (UPI)

Location: Gurgaon, India

Job Type: Full-time

Role Overview:

We are seeking a strategic Fraud Operations Manager to enhance our fraud prevention efforts across digital payments, including UPI. This role will focus on proactively detecting, investigating, and mitigating fraudulent activities while ensuring a secure transaction experience for our customers. The ideal candidate will bring expertise in digital payment fraud, particularly in UPI, and play a pivotal role in developing and implementing effective fraud management strategies.

Key Responsibilities:

- Fraud Monitoring and Detection: Monitor digital payments, particularly UPI transactions, for signs of fraud. Leverage fraud detection systems and conduct analyses to identify suspicious patterns.

- Case Investigation and Resolution: Lead investigations into suspected fraud cases, document findings, and work with cross-functional teams to resolve issues swiftly and efficiently.

- Policy and Strategy Development: Assist in designing and updating fraud prevention policies, ensuring they align with regulatory guidelines and industry best practices.

- Data Analysis and Reporting: Utilize data analytics tools to extract insights on fraud trends and prepare detailed reports for internal stakeholders and compliance needs.

- Collaboration with Teams: Work closely with product, technology, compliance, and customer service teams to support fraud mitigation and share insights to improve product security.

- Continuous Improvement: Identify opportunities for improving fraud detection and prevention processes, keeping pace with evolving fraud techniques and technologies.

Key Strengths and Skills Required:

- Domain Knowledge: Strong understanding of digital payments, especially UPI, and common fraud patterns in the fintech industry.

- Analytical Skills: Proficient in data analysis and able to derive insights from transaction data to make informed decisions.

- Familiarity with Tools: Experience with fraud detection tools, data analytics platforms, and reporting tools.

- Problem-Solving: Capable of analyzing complex cases, identifying root causes, and implementing effective solutions.

- Regulatory Knowledge: Familiarity with regulatory guidelines and compliance standards relevant to digital payment fraud.

- Communication and Teamwork: Excellent communication skills to work effectively with cross-functional teams and present findings to stakeholders.

- Adaptability: Ability to stay updated with evolving fraud methods and respond quickly to new threats.

Requirements:

- Bachelor's degree in Finance, Risk Management, Business Administration, or a related field.

- 4+ years of experience in fraud operations, preferably in digital payments or fintech, with a strong focus on UPI.

- Demonstrated experience with fraud detection and mitigation tools.

- Knowledge of machine learning or data analysis techniques is a plus.

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