Director of Operational Excellence

3 days ago

Thāne, Maharashtra, India beBeeOperations Full time ₹ 2,50,00,000 - ₹ 3,50,00,000
Job Title: Head - Operations & Process Excellence

In our organization, we facilitate short-term financial transactions among parties involved in financing.

We are revolutionizing the digital lending landscape by building a tech-driven lending platform to provide tailored solutions.

This high-impact leadership role is central to building and scaling end-to-end digital lending operations.

  • Ensure operational efficiency to guarantee smooth day-to-day running of platform operations.
  • Drive participant onboarding efficiency for seamless onboarding processes.
  • Coordinate with regulatory bodies for NACH settlement process and related tasks.
  • Publish regular data reports and management information to key stakeholders.
  • Offer best-in-class customer service through grievance handling and customer support.

Automation Initiatives and Process Efficiency:

  • Streamline processes, introduce automation tools, enhance customer experience, and reduce operational costs.
  • Develop standard operating procedures, optimize workflows, and ensure scalability across operations.

People and Compliance Focus:

  • Lead the operations team to foster innovation and continuous improvement.
  • Ensure operational compliance with regulatory requirements and manage risk mitigation and internal audits.
  • Collaborate with sales and technology teams to execute operational strategies aligned with business goals.

Ideal Candidate Profile:

  • Pedigree: Bachelor's degree in Engineering or Technology with 10-15 years of experience in large-scale operations/payment operations.
  • Experience in fintech industry/digital lending expertise/Supply chain business/B2B lending given due weightage.
  • Keep track of digital trends and identify usage of futuristic tools.
  • Leadership and people management skills.

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