
Senior Banking Operations Manager
2 days ago
Job Overview
We are seeking a seasoned Senior Banking Operations Manager to lead our team in managing bank staff and outsourced staff. This role requires expertise in contact centre inbound/outbound processes, vendor management, billing, cross-selling, sales targets, service levels, escalation handling, complaint management, and training.
The ideal candidate will have a deep understanding of banking operations, strong leadership skills, and the ability to motivate teams to achieve high performance standards.
Banking Operations Responsibilities
- Manage contact centre teams to ensure efficient and effective delivery of customer services.
- Oversee vendor relationships to ensure timely and quality service provision.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Maintain accurate records and reports to track key performance indicators (KPIs) and make data-driven decisions.
Requirements
- Minimum 5 years experience in contact centre operations or related field.
- Excellent communication, interpersonal, and leadership skills.
- Strong analytical and problem-solving abilities.
- Able to work in a fast-paced environment and adapt to changing priorities.
What We Offer
- Competitive compensation package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
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