
SME/QA Customer Support Specialist
1 week ago
About the Role:
We are seeking a skilled professional to join our team as an SME/QA-Customer Support Specialist. In this role, you will be responsible for providing exceptional customer support and ensuring that our customers receive high-quality service.
Job Description:
The ideal candidate will have a strong background in contact center operations, with at least 3 years of experience in handling phone volumes and providing coaching and feedback to agents. They should also possess excellent written and verbal communication skills, as well as analytical and problem-solving abilities.
Key Skills and Qualifications:
- Experience in contact center environment of min 3 Yrs with good credentials
- Should have the experience in handling Phone volume
- Ability to coach & provide feedback
- Good Written & Communication Skills
- Aware of Service Levels in program
Benefits:
- Opportunity to work with a dynamic team
- Chance to develop your skills and knowledge
- Competitive salary and benefits package
Others:
- Floor support for frontline agents
- Handling escalation and supervisor calls
- BQ agent performance improvement
- Knowledge refresher, DSAT analysis, coaching and feedback
- Drive innovation & product/ Process enhancement
- Managing teams performance and key client metric deliverables
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