Infrastructure Services Analyst III

3 weeks ago


Bengaluru, Karnataka, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full time

Job Title: Infrastructure Services Analyst III

Job Summary: We seek a highly skilled Technical Support Engineer III to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P].

Key Responsibilities:

  • Own and resolve customer issues, ensuring timely and satisfactory resolution.
  • Provide technical guidance to customers, troubleshooting software, hardware, and application issues.
  • Research and identify solutions to complex technical problems, escalating when necessary.
  • Follow up with customers to ensure resolution within agreed-upon timeframes.
  • Log and track customer inquiries using a ticketing tool.
  • Identify, evaluate, and prioritize customer problems to ensure effective resolution.

Requirements and Qualifications:

  • Minimum qualification of 10+2+3 in any stream.
  • Good understanding of computer systems, mobile devices, and technology products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Experience as a Technical Support Engineer, Desktop Support Engineer, or similar role.
  • Excellent communication and problem-solving skills.
  • Experience working with company escalation policies.

Work Environment:

  • Work from Office is mandatory.
  • This job role requires working rotational / night shifts.


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