Infrastructure Services Analyst III
3 weeks ago
Job Title: Infrastructure Services Analyst III
Job Summary: We seek a highly skilled Technical Support Engineer III to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P].
Key Responsibilities:
- Own and resolve customer issues, ensuring timely and satisfactory resolution.
- Provide technical guidance to customers, troubleshooting software, hardware, and application issues.
- Research and identify solutions to complex technical problems, escalating when necessary.
- Follow up with customers to ensure resolution within agreed-upon timeframes.
- Log and track customer inquiries using a ticketing tool.
- Identify, evaluate, and prioritize customer problems to ensure effective resolution.
Requirements and Qualifications:
- Minimum qualification of 10+2+3 in any stream.
- Good understanding of computer systems, mobile devices, and technology products.
- Ability to diagnose and troubleshoot basic technical issues.
- Experience as a Technical Support Engineer, Desktop Support Engineer, or similar role.
- Excellent communication and problem-solving skills.
- Experience working with company escalation policies.
Work Environment:
- Work from Office is mandatory.
- This job role requires working rotational / night shifts.
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