Business Performance Specialist

5 days ago

Hyderabad, Telangana, India beBeePerformance Full time ₹ 8,64,000 - ₹ 13,56,000

Job Title: Business Performance Specialist

Overview of the Role

This is an exciting opportunity for a skilled Business Performance Specialist to join our organization. The successful candidate will be responsible for planning and scheduling, as well as managing personnel within the WFM team.

The ideal candidate will have extensive experience with WFM software, excellent communication skills, and the ability to analyze data and draw insightful conclusions.

Key Responsibilities
  • Develop and implement plans for improving operational efficiency
  • Manage and maintain master trackers and schedules
  • Prepare and present periodic reviews to management
  • Collaborate with other departments to provide data-driven insights
  • Identify and recommend operational improvements

Requirements:

  • Strong analytical skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of contact centre methodologies and operational principles
Benefits

As a Business Performance Specialist, you can expect a competitive salary and benefits package, as well as opportunities for professional growth and development.

What We Offer

We offer a dynamic and supportive work environment, with opportunities for collaboration and knowledge sharing.

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