Vendor Management Specialist

1 month ago


Gurgaon, Haryana, India Lenovo Full time
Job Title: Vendor Management Specialist

Lenovo is seeking a Vendor Management Specialist to join our Services organization. This role will be responsible for managing the field service delivery partners (Authorized Service Partners) for India.

Key Responsibilities:
  • Deliver exceptional customer experience through end-to-end management of field service delivery.
  • Maintain capacity and capability of ASP partners in line with service requirements and maximize productivity.
  • Drive efficiency and effectiveness of service delivery processes and resources that deliver standard and PCPS services.
  • Achieve Lenovo business objectives on cost, quality, and customer experience.
Requirements:
  • Graduate degree.
  • 10+ years of relevant experience.
  • Collaborative, customer-centric, and high-engagement team player with ability to work with ASP network and maintain customer experience at all levels.
Key Behavioral Competencies:
  • Proactive approach to everything.
  • Consistency over perfection.


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