Walk-in Drive For Customer Support Professionals

1 week ago

Meerut, Uttar Pradesh, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 20,00,000
Customer Service Representative Job Description

This position is responsible for delivering exceptional customer service support and collections via phone calls.

Responsibilities:

  • Assess and resolve customer inquiries, requests, and complaints primarily over the telephone ensuring customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request including logging processing and tracking inquiries.
  • Manage and update customer interactions daily generated through workflows and queues on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.

Requirements:

  • Strong verbal and written communication skills
  • Should possess neutral accent and good adaptation to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Focus on delivering a positive customer experience
  • Should be professional courteous friendly and empathetic
  • Should possess active listening skills
  • Good data entry & typing skills
  • Ability to multi task.

Education and Experience:

  • Graduation any stream
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling Provider/DME AR calling.

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