Director of Technical Operations

18 hours ago


Tirupati, Andhra Pradesh, India beBeeLeadership Full time ₹ 2,30,40,000 - ₹ 2,59,20,000

Job Title: Technical Support Manager

We are seeking an experienced IT Service Leader to oversee the entire support process, from initial request to resolution.

  • Manage and coordinate urgent and complicated support issues.
  • Train, coach and mentor technical support engineers.
  • Maintain IT service desk policies, procedure documentation, records and reports in compliance with organizational requirements.
  • Foster positive end-user relationships and drive customer satisfaction.

The ideal candidate will have a strong background in Technical Operations, excellent leadership skills, and the ability to motivate and develop a team. They will also possess excellent problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Our organization offers a competitive salary and opportunities for career growth and development, including training and mentoring programs to help our team members achieve their goals.

Key Responsibilities:

  1. Develop and implement effective IT service strategies to improve customer satisfaction and reduce issue resolution times.
  2. Lead a team of technical support engineers and provide guidance on complex issue resolution.
  3. Collaborate with other departments to ensure seamless integration of IT services and optimize business processes.

Requirements:

  • Strong background in IT service management or a related field.
  • Excellent leadership and communication skills.
  • Ability to analyze problems and develop effective solutions.
  • Experience working in a fast-paced environment with multiple priorities and deadlines.

Our organization is committed to providing a supportive and inclusive work environment that fosters collaboration, creativity, and innovation. We encourage our team members to take ownership of their work and contribute to the success of our organization.



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