Hospitality Ambassador

Job Overview:

Pema Wellness Retreat is seeking a highly skilled and experienced Hospitality Ambassador to join our team. As a key member of our front office, you will be responsible for ensuring that all guests have an exceptional experience during their stay with us.

About the Role:

• We are looking for someone who can provide top-notch customer service and make every guest feel welcome and valued.
• You will be responsible for handling guest complaints and concerns in a professional and efficient manner.
• As a Hospitality Ambassador, you will also oversee VIP guests, arrivals, and departures, ensuring that their needs are met and exceeded.
• Additional duties include coordinating and multi-tasking job duties in a busy environment, providing excellent customer service as per hotel standards, and greeting guests as they enter and exit the hotel.
• You will also be responsible for maintaining up-to-date information on room rates, current promotions, offers, and packages, and coordinating with housekeeping for clearing of rooms.
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Must be able to work shifts - days, evenings, weekends and holidays.
• Basic knowledge in wellness is required but not mandatory.
• Escort guests / visitors for property tour when required.
• Knowledge in MS office is required.
• Able to attend phone calls and deliver proper information to guests.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal and organizational skills.

What We Offer:

• An estimated salary of $40,000 - $50,000 per year based on experience.
• A competitive benefits package including health insurance, retirement plan, and paid time off.
• The opportunity to work in a dynamic and growing industry with a company that values its employees.
• Ongoing training and development opportunities to help you advance your career.
• A fun and supportive work environment with a team-oriented culture.

Requirements:

• Bachelor's Degree in Hospitality Management or tourism management field.
• Minimum 04 to 06 years of proven work experience as Guest Relations Executive in hospitality/service industry.
• Should have customer service drive with outstanding communication and active listening skills.
• Behavior and personal appearance will always be geared to the objective of being an example to all other staff within the resort.
• Should strive to use a polite language and well-groomed behavior in relation with the resort guests, colleagues and staff.
• Strong sense of responsibility and a professional presentation
• Should be flexible and adaptable to different changes and have good decision making skills.
• Experience in hospitality, naturopathy, wellness resorts will be added advantage.