Senior Software Support Director

1 week ago

Ajmer, Rajasthan, India beBeeLeader Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are seeking a seasoned professional to lead our Enterprise Software Support team.

The ideal candidate will possess 10 years of experience in IT, with expertise in Microsoft technology and cloud environments.

A bachelor's or master's degree in Computer Science is required, and banking experience is an added advantage.

The successful candidate will have strong leadership abilities, excellent communication skills, and the ability to build and maintain relationships with clients and stakeholders.

Responsibilities include leading and managing support teams, ensuring efficient processes, and driving business growth through new opportunities within existing accounts.

The role also involves monitoring open tickets, maintaining customer relationships, and increasing CSI.

A performance-linked bonus, comprehensive benefits package, and opportunities for development and growth make this an attractive opportunity for the right candidate.

About the Role:

  • Lead and manage the application support, manage services and cloud support teams, providing guidance and support to ensure effective execution of projects.
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Ensure early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.

About Us:

We are a global technology company with over two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels.

We develop omni-channel delivery, customer engagement, branch automation, and loan origination solutions based on Microsoft technology for banks and insurance companies worldwide.

Benefits:

  • Performance-Linked Bonus: Enjoy a performance-linked bonus as a testament to your dedication.
  • Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support.
  • Birthday Leave: Take the day off on your birthday and treat yourself.
  • Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies.
  • Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.

Diversity, Vibrant Community:

Be part of a dynamic environment that values diversity and inclusivity.

Together Culture:

Cultivate connections through engaging face-to-face gatherings and online fun events.

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