Senior CRM Strategist

1 week ago

Dombivli, Maharashtra, India beBeeCustomerRelationshipManager Full time ₹ 10,00,000 - ₹ 15,00,000
Customer Relationship Manager

Are you a seasoned professional with expertise in managing customer relationships and driving business growth? Do you have a passion for delivering exceptional results through data-driven insights and strategic decision-making?

We are seeking an accomplished Customer Relationship Manager to join our team. As a key member of our organization, you will play a critical role in optimizing our CRM system, ensuring seamless collaboration across departments, and driving revenue growth.

In this exciting opportunity, you will be responsible for configuring and managing our LeadSquared CRM system, developing targeted campaigns, and analyzing key performance indicators (KPIs) to inform business decisions. Your excellent communication skills, attention to detail, and ability to manage multiple initiatives in a fast-paced environment make you an ideal candidate for this position.

We offer a dynamic work environment that fosters creativity, innovation, and growth. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.

Key Responsibilities:
  • Cross-Functional Collaboration: Work closely with sales, marketing, and support teams to ensure alignment on CRM strategies, lead routing, and customer interaction initiatives.
  • Campaign Development: Design and implement targeted campaigns using LeadSquared automation and scoring features to drive lead nurturing and conversion.
  • Data Analysis: Analyze KPIs such as lead conversion rates, retention metrics, and email open rates to inform business decisions and optimize CRM operations.
  • Training and Support: Provide training and ongoing support to internal users on best practices for using LeadSquared, ensuring full platform adoption and effective use.
Required Qualifications & Skills:
  • Bachelor's degree in Marketing, Business, IT, or related field.
  • 2–4+ years of experience managing CRMs or sales operations; experience with LeadSquared is a strong advantage.
  • Proficiency in CRM platforms and workflow automation; familiarity with LeadSquared is highly preferred.
  • Strong analytical and data-driven decision-making ability.
  • Excellent communication, training, and cross-team collaboration skills.
  • Detail-oriented, organized, and process-driven with the ability to manage multiple initiatives in a fast-paced environment.

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