IT Service Management Expert
2 weeks ago
We are seeking a highly skilled IT Service Management Expert to join our IT service management team at TekJobs. The ideal candidate will have experience in customizing, developing, and implementing solutions on the ServiceNow platform.
This role involves working with stakeholders to design, build, and optimize ServiceNow applications and services to meet business requirements, improve efficiency, and support business operations.
The Key Responsibilities of this position include:
- Designing, developing, and customizing applications on the ServiceNow platform to meet business requirements.
- Working with ITSM (IT Service Management), ITOM (IT Operations Management), and other ServiceNow modules such as Incident, Problem, Change, Service Catalog, and Knowledge Management.
- Customizing ServiceNow forms, workflows, and UI elements using scripting languages like JavaScript, Glide API, and other ServiceNow technologies.
- Developing and implementing integrations between ServiceNow and other business systems (e.g., LDAP, Active Directory, SSO, third-party tools).
- Configuring and customizing ServiceNow Service Catalog, Knowledge Management, and Virtual Agent functionalities.
- Creating reports, dashboards, and performance analytics to track service levels and business KPIs.
- Providing technical expertise in implementing best practices for ServiceNow development, focusing on performance, scalability, and security.
- Troubleshooting, debugging, and resolving issues in ServiceNow applications and integrations.
- Conducting unit testing, code reviews, and ensuring adherence to coding standards and quality.
- Collaborating with other teams (IT, security, business stakeholders) to ensure proper implementation of ServiceNow workflows and automation.
- Maintaining ServiceNow instances, patches, and upgrades, ensuring smooth operation and minimal downtime.
- Providing training and support to end users and administrators for ServiceNow processes.
- Staying up-to-date with new ServiceNow releases, features, and best practices.
Required Skills and Qualifications:
- Proven experience as a ServiceNow Developer, with hands-on experience in ServiceNow customization and development.
- Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, and others).
- Proficiency in JavaScript, Glide API, and ServiceNow scripting (Business Rules, Client Scripts, UI Actions, etc.).
- Experience with ServiceNow integrations using REST, SOAP APIs, and other integration tools.
- Strong understanding of ITIL processes and how they are implemented in ServiceNow.
- Experience with ServiceNow's data model, configuration management, and application development.
- Knowledge of security protocols and role-based access management within ServiceNow.
- Familiarity with ServiceNow reporting tools (Performance Analytics, reports, dashboards).
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills with the ability to work with cross-functional teams.
Estimated Salary: $120,000 - $150,000 per year based on location and industry standards.
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