Customer Service Representative
4 weeks ago
Key Responsibilities:
We are seeking a skilled Customer Service Representative to join our team at Mind Benders Pvt. Ltd. The ideal candidate will be responsible for:
- Staying updated on our offerings and products
- Answering inbound and outbound calls
- Updating client contact details
- Encouraging clients to purchase our items
- Addressing client inquiries and grievances
- Recording important conversation details
- Communicating sales acceptances to our sales team
- Recording sales attempts
- Attending team meetings to discuss progress and performance expectations
Requirements:
- Graduation (candidates waiting for results can also apply)
- Prior experience in telecalling (added advantage)
- Proficiency in CRM tools like Zoho and Microsoft productivity tools
- Fluency in English and Hindi
- Completion of a sales training program (preferred)
- Computer literacy with experience in Excel
- Superb verbal communication skills
- Ability to adapt communication style
- Superb interpersonal, research, and record-keeping skills
- Capacity to receive critique
Who Can Apply:
- Those who are energetic and passionate to earn
- Team players and self-starters
- Those ready to make daily calls
- Those who can seize opportunities to upsell our products
- Those who can start working immediately
- Those with relevant interests and skills
- Women wanting to start/ restart their career/ on a career break
Perks:
- Day shift from 9:30 AM to 6:30 PM IST
- Incentives based on sales (can earn more than fixed salary)
- Quarterly Performance Bonus
- Extra Monthly Bonus
- Fixed Sunday offs
Number of Openings: 30
Location: Work from office - located at V.I.P. Road, Zirakpur
Salary: Upto 21K INR per month (18K INR during probation and 21K INR post probation with sales target)
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