Operations Director

4 days ago


Gurgaon, Haryana, India Hogarth Studios India Full time
About the Opportunity:

We are seeking an experienced Operations Director - Client Services to lead our client services operations team. In this role, you will be responsible for managing day-to-day operations, including queue handling, resolution closures, and case aging. Your primary focus will be on ensuring timely resolution and maintaining SLA standards while providing exceptional customer service experiences.

To be successful in this position, you should have a deep understanding of client servicing operations and proven experience in managing queues, resolving issues, and analyzing metrics. Excellent communication and leadership skills are crucial for motivating and guiding the operations team to achieve their goals.

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