Director -Operations

3 days ago

Gurgaon, Haryana, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description:

At American Express, service has been at the core of our company for 174 years. In taking care of our customers, we view each contact not as a transaction, but as an opportunity to deepen the overall relationship.

This B40 Director of Operations position will lead the Chat and Mobile Messaging Operations team based out of Gurgaon, India. You will be at the helm of driving operational excellence to enhance customer and colleague satisfaction. This role involves managing continuous change and leading large teams. Chat and Mobile Messaging Servicing is one of the enterprise priorities and therefore this position requires a seasoned leader, who not only understands the product but also brings in an external perspective. The role requires driving innovation that challenges status quo with strong collaboration by bringing others along.

General Responsibilities:

Develop and implement strategies to improve operational efficiency, reduce costs, and optimize customer experience Collaborate with cross-functional teams to align operations with business objectives and regulatory requirements Strong desire to innovate and challenge status quo while partnering with COEs to establish the optimum structures and models. Results Driven - Ensure ongoing delivery of all key operations metrics across Shareholder, Customer and Employees Responsible for managing the P&L for the operations and ensuring the processes deliver on efficiency Build a strong internal controls framework and ensure we meet all regulatory, compliance standards.

Qualifications:

Demonstrated ability to lead large scale customer service organization Previous leadership experience as a direct people leader, with strong collaboration skills and the ability to influence all levels of the organization Ability to motivate, inspire and drive teams and individuals to achieve goals and objectives Proven track record of working in a Global Operations environment and delivering outstanding result Strong project management, problem solving, growth mindset & analytical skills Ability to coordinate multiple priorities at any given time Exceptional thought leadership to continually explore and create innovative process and business improvements Excellent written and oral communication, interpersonal and conflict resolution skills Strong sense of personal accountability and demonstrated self-starter with ability to work in a dynamic, time-critical environment while managing and inspiring a diverse group

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • Business Operations Specialist

    2 days ago

    Gurgaon, Haryana, India Wipro Digital Operations And Platforms Full time

    The role of a Business Operations Specialist at Wipro Digital Operations And Platforms is to provide proactive support to senior leadership, ensuring efficient time management and seamless service delivery. This position requires a highly structured approach to managing tasks, with exceptional organizational skills and strong attention to detail.Key...

  • Leasing Operations Director

    2 days ago

    Gurgaon, Haryana, India Michael Page Full time

    We are seeking a Leasing Operations Director to oversee the entire leasing process for our client. This is a unique opportunity to drive business growth through effective retail leasing operations.About the ClientOur client is a leading real estate developer with a proven track record of delivering high-quality projects. They are now looking for a skilled...

  • Retail Operations Director

    7 days ago

    Gurgaon, Haryana, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full time

    UNISON INTERNATIONAL CONSULTING is recruiting a seasoned Retail Operations Director to oversee the day-to-day operations of our luxury brand. In this critical role, you will be responsible for managing the profit and loss, supervising teams, and driving business growth through effective operational management.Key Responsibilities:Develop and implement...

  • Director of Financial Operations

    6 days ago

    Gurgaon, Haryana, India Acuity Knowledge Partners Full time

    About the RoleWe are seeking an experienced Associate Director- Finance to oversee day-to-day operations in our Finance department. As a key member of our team, you will be accountable for ensuring the accuracy of Financial statements and adherence to IND-AS & IFRS standards.Develop and implement strategic plans for assigned areas, Direct and assist in...

  • Director Operations, Global Accounts

    2 weeks ago

    Gurgaon, Haryana, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Director of Construction Operations

    5 days ago

    Gurgaon, Haryana, India Michael Page Full time

    About the RoleWe are seeking a Director of Construction Operations to lead our infrastructure development team, overseeing project schedules, technical knowledge, and software proficiency.Job SummaryThe successful candidate will have a strong background in project planning, technical knowledge, and team management.Responsibilities- Lead the department and...

  • Director of Academic Operations

    1 day ago

    Gurgaon, Haryana, India Savanna HR Full time

    We are seeking a highly skilled Director of Academic Operations to join our Edtech team at Savanna HR. In this role, you will be responsible for monitoring and improving student learning experiences and academic outcomes.With 7-12 years of experience in ed-tech, test preparation, or academic management, you will implement doubt-solving mechanisms, mentorship...

  • Retail Operations Director

    7 days ago

    Gurgaon, Haryana, India Central Park Full time

    Central Park is seeking a highly skilled Retail Operations Director to oversee the P&L of our retail setup, encompassing grocery, daily need stores, QSRs, and pharmacies across our residential townships. The incumbent will manage our independent brand, "Blossom," with a focus on driving business growth and profitability.Key ResponsibilitiesDevelop and...

  • Supply Chain Operations Director

    3 days ago

    Gurgaon, Haryana, India ETHICS GROUP OF COMPANIES Full time

    Job SummaryWe are seeking a Supply Chain Operations Director to lead our supply chain operations team. The successful candidate will be responsible for overseeing ERP software integration, managing the procurement process, and generating accurate MIS reports.Responsibilities- Oversee ERP software (SAP) for efficient management of inventory, purchasing, and...

  • Senior Director of Cloud Operations

    6 days ago

    Gurgaon, Haryana, India SHL Full time

    We are seeking a senior leader to join our team as a Director - Clouds & DevOps. As a key member of our leadership team, you will be responsible for driving automation for delivery and operations of platform services. You will also own the Disaster Recovery platform, ensuring that our systems are recoverable and repeatable.The ideal candidate will have...

  • Director of Refrigeration Service Operations

    20 hours ago

    Gurgaon, Haryana, India Carrier Commercial Refrigeration Full time

    Job SummaryThe Director of Refrigeration Service Operations will be responsible for leading the refrigeration service operations, ensuring exceptional customer satisfaction and efficient team management. This role involves overseeing all aspects of service, from installations and maintenance to repairs and troubleshooting, while upholding the company's...

  • Marketing Operations Director

    7 days ago

    Gurgaon, Haryana, India Dentsu Creative Full time

    Dentsu International India is a global advertising agency network that's passionate about making a difference through creative, data-driven solutions. We're proud to be a force for good and meaningful growth, partnering with brands to achieve their goals through our expertise in Media, CXM, and Creative.Job SummaryThe Senior Manager - Account Management will...

  • Executive Assistant Manager

    2 days ago

    Gurgaon, Haryana, India Wipro Digital Operations And Platforms Full time

    As an Executive Assistant Manager at Wipro Digital Operations And Platforms, you will play a crucial role in supporting senior leadership, including Vice Presidents or higher levels, in multinational or high-paced organizations. This position requires a proactive individual who can efficiently manage daily responsibilities while contributing to continuous...

  • Executive Director of Leasing Operations

    2 days ago

    Gurgaon, Haryana, India Central Park Full time

    Job SummaryWe are seeking a skilled and experienced Executive Director of Leasing Operations to join our team at Central Park. As a key member of our management team, you will be responsible for leading the leasing operations function and driving business growth through strategic partnerships and commercial negotiations.Key Responsibilities:Structuring and...

  • Director of Financial Operations

    7 days ago

    Gurgaon, Haryana, India Acuity Knowledge Partners Full time

    About Acuity Knowledge PartnersWe are a leading provider of high-value research, analytics and business intelligence to the financial services sector. Our clients range from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms, consulting companies and more.Our mission is to...

  • Director of Financial Operations

    2 days ago

    Gurgaon, Haryana, India Acuity Knowledge Partners Full time

    At Acuity Knowledge Partners, we are a leading provider of high-value research, analytics and business intelligence to the financial services sector.We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms, consulting companies and...

  • Director - Operations & Business Development

    3 weeks ago

    Gurgaon, Haryana, India FlixBus Full time

    FlixBus is a leading global tech mobility provider driving affordable and sustainable travel for everyone As we expand our presence in India the second-largest bus market in the world we are looking for a driven and strategic Business Director to spearhead our Operations and Business Development efforts This is a unique opportunity to influence the...

  • Senior Administrative Associate

    2 days ago

    Gurgaon, Haryana, India Wipro Digital Operations And Platforms Full time

    The Senior Administrative Associate role at Wipro Digital Operations And Platforms involves providing administrative support to senior leadership, ensuring efficient time management and seamless service delivery. This position requires a highly organized and structured approach to managing tasks, with exceptional attention to detail and strong communication...

  • Director of Marketing

    3 weeks ago

    Gurgaon, Haryana, India Destination Hotels Full time

    Job DescriptionSummaryYou will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.QualificationsIdeally with a university degree or diploma in Marketing or Hospitality/Tourism management. Minimum 2 years work experience as...

  • Campus Deputy Director

    2 weeks ago

    Gurgaon, Haryana, India School of Inspired Leadership Full time

    Company DescriptionSoil group of educational institutions operate 2 campuses in Gurgaon and Manesar and has been working in the higher education space for the last 15 years with more than 7000 alumni and graduates in leadership positions across the world.Role DescriptionWe are looking for a full time Campus Deputy Director for the campus . The Campus Deputy...