Senior Audio Visual Support Specialist

4 days ago

Palakkad, Kerala, India beBeeAVEngineer Full time ₹ 15,00,000 - ₹ 20,00,000

We are seeking skilled and customer-focused Resident AV Engineers to manage, support, and maintain AV systems at a client location. The role involves ensuring seamless day-to-day operations of meetings, conferences, and events.

The engineer will serve as the primary technical point of contact, ensuring a high standard of AV service delivery.

Responsibilities

  • Onsite AV Operations
  • Provide daily support for all AV-enabled meeting rooms, conference spaces, and event areas.
  • Set up, test, and operate AV equipment (video conferencing, projectors, displays, microphones, speakers, control systems, etc.).
  • Provide live event support including presentations, hybrid meetings, and townhalls.
  • Technical Support & Troubleshooting
  • Diagnose and resolve AV system issues in real-time with minimal disruption.
  • Coordinate with remote support teams and vendors for escalations.
  • Perform routine checks, system reboots, and preventive maintenance.
  • System Administration
  • Manage and monitor AV equipment health, firmware updates, and usage reports.
  • Ensure VC platforms integrate smoothly with in-room technology.
  • Maintain asset records, documentation, and SOPs.
  • Client Relationship & Communication
  • Act as the primary onsite AV contact for the client.
  • Provide technical guidance and training to end-users.
  • Deliver a consistent, professional experience aligned with client expectations.

Required Skills & Experience

  • Strong knowledge of AV systems: Crestron, AMX, Extron, Poly, Cisco, Logitech, Biamp, QSC, Shure, etc.
  • Proficiency in video conferencing platforms: Zoom, MS Teams, Webex.
  • Familiarity with AV over IP, signal flow, DSPs, and control systems.
  • Hands-on AV support experience required with Polycom, Logitech, and Videowall Controller technology.
  • Support NOC, board rooms, cafeterias, training & reception.
  • Experience in live event production and hybrid meeting setups.
  • Excellent troubleshooting and problem-solving ability.
  • Strong communication and customer service orientation.
  • Ability to work independently and handle pressure in live environments.

Immediate consideration for qualified candidates.

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