Critical Incident Resolution Specialist

Incident Resolution Specialist">We are seeking a seasoned professional to drive incident resolution and customer satisfaction. As an Incident Resolution Specialist, you will be the bridge between our Support and Engineering teams.">You will investigate production issues raised by customers, Support and Engineering, and work as a liaison to facilitate issue...

Job Title: Progress Openedge SupportWe are seeking a seasoned Application Support Specialist to provide top-notch support for business-critical applications built on Progress OpenEdge.This role involves proactively handling incidents, ensuring application stability, and collaborating closely with users and development teams.Provide advanced support for...

Job Title: Problem Resolution SpecialistWe are seeking a highly skilled Problem Resolution Specialist with prior experience in EdTech escalation handling to join our team. As the final point of contact for unresolved learner and client complaints, you will be responsible for analyzing root causes of issues and implementing preventive measures.Key...

Grievance Resolution SpecialistJob Description:We are seeking a highly skilled Grievance Resolution Specialist to own end-to-end grievance redressal for our organization across all channels. This includes leading credit-bureau dispute resolution and acting as the single point of contact for fraud complaints.Key Responsibilities:Manage customer grievances,...

Lead Dispute Resolution SpecialistThe Lead Dispute Resolution Specialist will be responsible for overseeing the litigation and dispute resolution process, ensuring compliance with all relevant laws and regulations.Manage complex litigation cases, including right of way compensation, land acquisition, arbitration, and criminal matters.Draft and review...

Effective denial management is a critical aspect of healthcare operations. By implementing efficient AR calling processes, medical facilities can recover more revenue from claims, reduce turnaround time, and enhance patient relationships.Key Responsibilities:Claim Resolution:Initiate calls to insurance companies to inquire about the status of denied claims...

Job Title: Cloud Infrastructure SpecialistWe are seeking a skilled Cloud Infrastructure Specialist to manage, monitor, and support our Google Cloud Platform environment. The role involves ensuring the availability, performance, security, and reliability of GCP services, as well as providing day-to-day operational support, troubleshooting, and incident...

Credit Cards Fraud InvestigatorAs a key member of our fraud and dispute process team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect financial interests.Key Responsibilities:Investigate and analyze fraud and dispute cases related to credit card transactions, ensuring timely resolution according to...

Incident Response Professionals RequiredJob Role OverviewAiiR is a pioneering breach response and extortion management platform that harnesses AI to automate negotiations, investigations, and recovery. This technology reduces incident costs and response times by streamlining the process.At the core of AiiR is CEIRA, an AI-powered virtual breach response...

Service Delivery SpecialistThe Service Delivery Specialist is the primary point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.Key Responsibilities:Deliver first-level technical support and resolve incidents efficiently.Manage service requests, incidents, and changes using best...