
Senior Territory Operations Manager
6 days ago
About Our Company :
We are a leading provider of comprehensive assistance services, established since 2007. We offer Automotive & Roadside Assistance, Medical and Travel Services, Concierge Services, and Digital Protection Assistance. With global expertise and local insights, we provide round-the-clock support to our valued customers.
Key Responsibilities:
- Manage relationships with key clients across assigned territories
- Ensure seamless service delivery across all assistance offerings
- Drive regional performance against business targets
- Monitor day-to-day operations and resolve service escalations swiftly
- Coordinate with internal departments for delivery alignment with customer expectations
- Develop and implement local territory strategies for growth and service improvement
- Analyze regional performance data and generate actionable insights
- Identify opportunities for upselling and cross-selling within existing accounts
Required Skillsets:
- Proven track record in territory or field operations management
- Strong client relationship and stakeholder management skills
- Excellent communication and interpersonal abilities
- Analytical mindset with performance and data-driven decision-making
- Experience in handling services related to Automotive Assistance, Medical/Travel Services, or Digital Protection
- Sound knowledge of service quality management
- Proficient in MS Office and CRM tools
- Ability to thrive in hybrid work environments with limited supervision
- Team player with experience in cross-functional coordination
Educational Qualifications: A Bachelor's or Master's degree in Business Administration, Management, or a related field is preferred.
Preferred Background: Experience in the Assistance Services industry or a similar client-facing, service-driven domain is advantageous.
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