Strategic Operations Assistant

1 week ago

Gurgaon, Haryana, India Marsh McLennan Companies Full time

Job Overview:

The Strategic Operations Assistant will provide executive-level administrative support to Partner-level consultants, focusing on business development, calendaring, travel arrangements, and daily administration.

Key Responsibilities:

  • Build relationships with clients and client EAs
  • Understand business goals and objectives of each supported Partner and help push them forward proactively
  • Lead administrative support of RFPs/tender responses
  • Maintain and update current list of contacts and business activities in CRM database
  • Track and maintain sales activity/pipeline with each Partner
  • Proactively spot clients who haven't been called upon and/or who need follow-up
  • Execute requested follow-up calls for client mailings
  • Assist Marketing Department with coordination of customized mailings
  • Prepare letters, proposals, and other documents using Oliver Wyman formatting styles
  • Maintain diaries for Partners, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate
  • Proactively spot opportunities to add internal and external meetings; interviews, staff meetings, follow-up
  • Assist with scheduling for complex projects as requested by Partner and/or project team
  • Coordinate travel and accommodation, book cars, rail tickets, etc.
  • Coordinate with mobility and HC to obtain relevant business visas/work permits
  • Develop understanding of Partner scheduling and travel preferences
  • Coordinate travel efficiently by grouping client meetings where possible
  • Manage documents and project deliverables when requested
  • Notify staffing and Practice EAs of extensions/re-negotiations
  • Manage storage or disposal of confidential client information
  • Act as central point of contact for all assigned Partner administrative needs, liaise with other support departments as necessary
  • Prepare monthly timesheets for each assigned Partner
  • Prepare all expense reports and/or delegate to team assistant when necessary
  • Request Purchase Orders (POs) as needed for relevant project teams
  • Provide coverage for EAs who are out of the office to ensure seamless support to Principals/Partners
  • Provide short-term coverage for Principals/Partners who may be in midst of EA assignment transition or who are new to Firm
  • Provide training and support to new EAs
  • Participate in team meetings and projects with eye to improving processes and overall performance of EA team

Requirements:

  • At least three years' experience at working in similar role
  • Experience in financial services, management consultancy, and/or professional services environment a plus

Skills and Attributes:

  • Positive and proactive while still collaborative
  • Highly organized and detail-oriented, yet operates well within team, as well as independently
  • Professional, tactful, and able to engage with colleagues at all levels in Firm
  • Problem solver – able to work with other teams and staff members effectively to reach viable solution and goal
  • Strong service focus – dedicated to meeting expectations of all staff through securing effective relationships with clients and executing deliverables to highest standards
  • Excellent communicator and negotiator – able to deal effectively with people at all levels across multicultural environment
  • Maturity, poise, and judgment
  • Ability to maintain and respect confidentiality
  • Ability to think strategically and contribute to development of departmental model
  • One who takes constructive feedback in stride and incorporates feedback quickly
  • Ability to manage heavy work volume and meet deadlines in extremely fast-paced environment
  • Ability to undertake projects and produce quality and timely results
  • Self-starter, strong initiative, confidence, and ability to work with little guidance
  • Collaborative team player
  • Positive attitude, sense of fun: collegial and friendly
  • Ability to juggle several tasks at once, to prioritize and manage own time – Not a clock watcher or someone who is unwilling to step outside their job description
  • Methodical, organized, and excellent attention to detail
  • Flexible attitude; embraces change, hard-working, cost-conscious, and results-driven
  • Finally, we are looking for someone who will be committed to the company and add to life and culture of Oliver Wyman

Why join us at Oliver Wyman?

We lead with heart - we love what we do and have fun while we do it We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us

  • We are individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
  • We have the common aspiration to have an impact, leave a legacy, and change the world We have no interest in running a steady-state business We want to build, grow, and shape the environment around us
  • We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
  • We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
  • We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and can make better contributions to Firm
  • We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business We provide the ability to take career breaks for personal or family reasons We fundamentally value each other's time and are sensitive to how it is used We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable We seek balance for ourselves and our colleagues

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