
Administrative Professional
2 days ago
The successful candidate will be responsible for ensuring accurate and timely processing of transactions within agreed service standards. This role reports to the Team Leader and involves performing administrative tasks.
Key Responsibilities
- Strategic Focus
- Provide superior service to funds, members, and key stakeholders by meeting service and quality standards.
- Complete daily processing within required service standards.
- Operational Management
- Provide superior service to funds, employers, and members by meeting service and quality standards.
- Process and complete all operations administrative tasks.
- Ensure compliance with all legislative, financial, and fund-specific procedures to minimize any risk to the business.
- Conduct quality reviews to minimize rework of tasks and maintain high-quality standards.
- Ensure quality and productivity standards are met.
- Governance & Risk
- Comply with all company policies, core values, and procedures.
- Ensure compliance with all legislative, financial, and fund-specific procedures to minimize any risk to the business.
- Develop and maintain Business Process Manuals and create training manuals.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Requirements
- 3-5 years of experience in the financial services industry.
- Good understanding of relevant Superannuation legislation.
- Sound knowledge of MS Office and other software packages.
- Previous administration skills data entry/high volume type role, ideally in a financial services industry.
- Possess effective communication skills, both written and verbal.
- Generate creative solutions to address problems and commit to follow through.
- Possess a sound knowledge of technical and compliance issues, understanding the relevant policies and legislation.
Personal Attributes
- Good investigation and problem-solving abilities.
- Ability to follow procedure documents and identify opportunities for process improvements.
- Customer-focused with the ability to collaborate with others to achieve desired outcomes.
- Ability to prioritize and time manage multiple tasks to meet tight deadlines.
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