
Service Management Leader
3 days ago
Job Summary:
We are seeking an experienced Service Management professional to join our team. The successful candidate will have a strong background in ITSM, with expertise in governing BMC Helix ITSM and related tools.
The ideal candidate will be responsible for owning the Service Management platform, ensuring error-free operations in alignment with business needs and ITIL best practices. This includes platform administration, AI-driven automations, optimizations, and integrations, as well as license management and tool enhancements.
In this role, you will provide subject matter expertise in ITSM and CMDB tool architecture and service map configurations. You will also be accountable for request management, driving continuous improvement, and volume reductions through innovative technical solutions.
Additionally, you will lead KPI and reporting for all Service Management processes, manage vendors and contracts, track their performance, and prepare annual team budgets.
This is an exciting opportunity to work in a fast-paced leadership team, driving the growth and stability of the team. If you are a self-driven individual with 14+ years of experience in ITSM governance, we encourage you to apply.
About the Role:
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